Customer Care - Artizono

Customer Care

WE OFFER MORE THAN JUST MACHINES
WE OFFER PEACE OF MIND, TOO

When you buy an Artizono, you’re buying a high-performance machine tool. To us, customer care is all about ensuring that we maintain that high performance for each and every one of our customers, no matter what it takes. 

Technical Support

Online diagnosis & solutions are available for any emergency breakdown. If onsite correction is required, we can send our engineer to your plant, helping you solve the issue.

1-year Warranty

All the machine enjoys a one-year warranty. During this period, our engineer will fix any malfunction & change the broken parts of your machine for free.

Timely Service

We understand even the slightest issue of the machine will affect your productivity. So we try our best to ensure the quickest response to any customer questions & requests.

SERVICE

We provide our customers with a timely and quality service experience by working with dealers as well as through remote instruction.

PARTS

When you need to replace some machine parts, we will deliver them to you as soon as possible and in the fastest way possible so that your production will not be affected.

ENGINEERING

When you need our help in using your machine, we will give you the most professional guidance immediately, online or offline.

TRAINING

Our company regularly conducts relevant training, and training materials are also presented in the form of videos or documents, and we will inform you of the relevant entry points so that you can access them as soon as possible.