FAQs - Artizono


Listed below are some of the more common concerns of our customers that we hope will help you.

You May Concern The Following

Frequently Asked Questions

We've listed some of the issues you may be concerned about and have provided our responses to them. However, there are definitely some questions that are not on this list, you can contact our team and we will surely give you the most professional answers.


Generally 30 days. However, the delivery time will be a little longer during the boom season.

  • T/T (30%T/T in advance, delivery against balance)
  • L/C (30%T/T in advance, 70% balance paid by irrevocable L/C at sight before delivery).

We always arrange final operation testing of your ordered equipment before shipment. The test running of the machine will be last for a few days, and then use the customer’s metal materials to test its performance. The shipments will be arranged only after we confirmed everything works well with the machine.

We provide all of our machines for a 3-year warranty. Flexibly extended warranties can be offered as agreed.

FCL = Full Container Load

Full Container Load (FCL) is a container shipping option where a container is exclusively used for a single shipment and the container is not shared with other cargo shipments, and the costs are borne by one party.

LCL = Less than Container Load

Less than Container Load (LCL) is another shipping term when various cargo shipments share the same container as well as the container shipping costs.

Definitely. We will provide you the list of vulnerable part list anytime you want.

For the big tonnage machines, we will fix the machines in the container by steel wire. Only in this way the machine will not move in the container and prevent it crash the inner wall of the container. Besides, it will be covered by the plastic film to keep away from moisture.

For those small size machines and ship in LCL term, they will be packed by the wooden box. The finish of the machine will be protected well.

We will take you to our factory to conduct the inspection in front of your eye. And we will also do the test running for you. Only after you confirmed everything goes well we will arrange shipment.

CIF – COST INSURANCE AND FREIGHT (named port of destination):

The seller must pay the costs and freight includes insurance to bring the goods to the port of destination. However, the risk is transferred to the buyer once the goods are loaded onto the ship.

FOB – FREE ON BOARD (named port of shipment):

The seller must themselves load the goods on board the ship nominated by the buyer, cost and risk being divided at the ship’s rail. The seller must clear the goods for export. Maritime transport only but NOT for multimodal sea transport in containers.

The major difference between CIF and FOB is the transportation costs and insurance during it.

Generally, we use sea transportation. You can use either your shipping agent or our shipping agent. LCL/FCL, 20″, 40″ or HQ container are chosen based on your ordered machine size and weight.

>> Container Size Details

Besides, the rail transportation method will be used if sea transportation is not able to reach your destination.

If we get our customer’s permission, we will send it to you. Otherwise, we need to protect their privacy.

We will conduct a company audit of your business first, if we find you’re qualified to be our agent there, we will sign a contract with you to make it formal. You can check out the partnership page.

We will pick you up at the airport or high-speed train station, and then take you to our factory and show you around.

Generally, the price we quoted to you only valid for 10 days cause the currency exchange rate fluctuates too much in current times. You need to ask our sales to provide you an updated price if we didn’t reach the final contract signing stage during the valid time.

Yes, the color can be painted as per your requirement.

We can provide you the training either in our factory or in your workshop. For those heavy duty machines which need to be installed in your workshop, we will arrange our engineers there to help you install the machines to make sure the machine running well. The only condition is the lodging and boarding for our arranged personnel should be provided by you.

Yes, we will deliver the machine together with the drawings and manuals. And we can also send to you by email.

Sure, it will always be determined according to the voltage specified by your state.