Service - Artizono
Message from the founder

NO MATTER YOUR SERVICE NEED, WE’VE GOT YOU COVERED

At Artizono, we pay much more attention to the after-sales service than any others, which is also one essential part of our daily job. We recognize that one size does not fit all, so we work to find a solution that best fits you.

Our customer service team is comprised of skilled service engineers. They have many years of machinery installation experience and provide training every year. Their goal is to provide the highest quality of service and support to keep your fabrication operation productive and profitable.

Installation and Commissioning

We will provide Chinese and English manuals and video tutorials, you can communicate with our local agent regarding technical problems, or directly write the email to us. We have detailed video guidance to ensure that the customer’s problems can be solved at the first time.

Customers can also go to our factory for face-to-face learning, we have many equipment and personnel to provide more systematic and comprehensive training, the general recommended training time is 3 to 7 days.

Our engineers can also provide door-to-door installation training services. This service requires customers to provide visas, air tickets, and local accommodation costs, the wages of engineers during the warranty period will be borne by the customer. The training cycle is around 7-15 days, the time can be extended with further communication.

All of our can seamers are installed before delivery so they’re ready for use when arrive.

Online installation guide is available for other machines. If an onsite installation is required, our engineer will help you install & test the equipment to verify that the machine functions correctly & safely.

Besides, our engineer offers onsite training on machine care & maintenance for stable performance & reduced breakdowns.

Service We Cover

Customer Services

Artizono provides excellent customer services for our clients, including design services, consulting services, equipment qualification, after-sale services etc.

Training Services

Artizono provides training services for our customers to ensure that the machines buy from us always keep the optimum operation condition and a long service life.

Technical Support

Artizono has a team of experienced engineers to provide free technical services whenever is needed.

Maintenance Services

Artizono offers excellent after-sales services which are customized according to the specific needs of our customers.

After-Sales Follow-up

On-site Service

An on-site installation and training helps to initiate your production;

Remote Help

Remote back-up of machine maintenance via email. We promise a prompt feedback with 24 hours;

Door-to-door Maintenance

In case of breakdowns which cannot be solved via email, a door-to-door maintenance service is available;

1 year Guaranty

1 year of guaranty to assure stable quality.

Feel Our Profession In Our Services

Innovative Capacity

Strong techinical R&D force made Dachang a legacy. Dachang invented and applied 10+ patents, yet innovation never stops.

QC Management

No machine will be delivered until it reaches each standard of each QC process. You get only the capacity boosting machines.

Prompt Delivery

No matter you order 1 or a batch of machines, we have them delivered to you on time, intact.

Standardized Production

Specialized production line, well-functioned components, experienced technicians together creates a sophisticated machine.

Prioritized Customers' Need

Feel free to contact us or visit our plant at any time to convey your accurate production need, then wait to be satisfied.

Quality Guaranty

We assure you a stable quality. Yet if there is breakdown, which is rare, we provide 1 year of guaranty and on-site solution as appropriate.